Terms of use

Last updated 29 October 2026

These terms are between you (and the practice, laboratory or organisation you use Labcomm for) and the company that operates Labcomm (“Labcomm”, “we”). By creating an account or using Labcomm you agree to them.

1. What Labcomm is

Labcomm is a tool for dental practices and dental laboratories to track lab work: case details, dates, messages, photos and files, in the app and on WhatsApp. It is a communication and tracking tool. It is not a clinical record system, it does not give clinical advice, and it does not replace your own records or professional judgement.

2. Accounts

You must give accurate details and keep your login secure. Tell us straight away if you think someone else has used it.
Account admins decide who joins their team and what they can see, and are responsible for removing people who leave.
You must be a dental professional, laboratory staff, or someone working for one, and use Labcomm only for that work.

3. Patient information

The dental practice is the data controller for its patients' information. Labcomm processes it on the practice's behalf under our Data Processing Agreement, which forms part of these terms.
Only add the patient information needed for the lab work (for example name, work, teeth, shade, dates and photos of the work).
You are responsible for having a lawful basis to share it with your lab, and for telling patients in your own privacy notice.

4. WhatsApp and AI features

WhatsApp is optional and runs through Meta's WhatsApp Business Platform. Labcomm uses AI services to read messages you send so they can be filed to the right case, and to transcribe voice notes. AI can make mistakes: check that important changes (dates, statuses, new cases) are right. Labcomm always confirms what it changed and offers an undo.

5. Acceptable use

Don't use Labcomm to break the law, send spam, upload malware, try to access other people's data, or overload or copy the service.

6. Fees

Labcomm is free during the pilot. If we introduce charges, we'll tell account admins at least 30 days before and nothing is charged unless you agree to a paid plan.

7. Availability and changes

We work to keep Labcomm available and your data safe, but we can't promise it will never be interrupted. Keep your own record of anything clinically important. We may improve or change features; we'll give notice of changes that significantly affect you.

8. Liability

Nothing in these terms limits liability that can't be limited by law. Otherwise, we are not liable for indirect or consequential loss, or for loss caused by information entered by users, delays in delivery of lab work, or services we don't control (such as WhatsApp). Our total liability in any 12 months is limited to the greater of the fees you paid us in that period and £100.

9. Ending

You can stop using Labcomm and ask us to close your account at any time. We may suspend accounts that break these terms. When a practice account closes, its data is deleted as set out in the Data Processing Agreement.

10. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.